At ShoeNestKY, we take pride in delivering premium footwear to your doorstep with care and efficiency. Our team meticulously processes every order, ensuring your chosen styles—whether designed for rugged outdoor adventures or sophisticated urban elegance—are packaged securely. Orders are dispatched from our fulfillment centers within 1–2 business days after payment confirmation, with a focus on preserving the quality of materials like leather, suede, and advanced performance fabrics throughout transit.

Processing times may vary slightly during peak seasons, but most orders are prepared for shipment within 48 hours. Domestic deliveries typically take 10–15 business days via standard shipping. For international customers, transit times extend to 15–25 business days, depending on customs clearance. Note that unforeseen logistical disruptions (e.g., weather events) may occasionally delay deliveries, though we proactively monitor such cases.

We offer transparent pricing tailored to your order value:

Standard Shipping (10–15 Business Days): $15 for orders under $60.
Free Shipping (10–15 Business Days): Automatically applied to orders totaling $60 or more, with no upper limit.

Expedited shipping options are temporarily unavailable to ensure consistent service quality across all regions.

Currently, we ship to all 50 U.S. states and over 30 countries worldwide, including Canada, the UK, and EU member nations. Restrictions apply to select destinations due to trade regulations; orders to remote areas (e.g., certain Pacific islands) or embargoed regions will be canceled with a full refund. Customers are encouraged to verify their address eligibility during checkout.

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor its progress. For convenience, log in to your account to access real-time updates or use third-party tracking tools like 17Track for international parcels. Delays in tracking visibility (up to 72 hours post-dispatch) are normal as carriers scan packages into their systems.

While rare, delays or lost packages are handled with urgency. If your shipment exceeds the estimated delivery window by 10+ business days, contact our support team at [email protected] with your order number. We’ll collaborate with carriers to locate your items or initiate a replacement/refund per our Refund Policy.

International customers are responsible for any customs fees, taxes, or import duties levied by their country. These charges are determined by local authorities and are not included in your order total. We recommend consulting your customs office for estimates, as fees vary by product type (e.g., leather goods may incur higher tariffs). Refused shipments due to unpaid duties will be returned to us, and refunds will exclude original shipping costs.